Customer First | Commitment | Honesty | Integrity | Respect
Better Customer Experiences are achieved by the interaction of great Processes, Technology and Culture.
Founded in 2018, TopCat’s principals are industry veterans with over 40 years of combined experience in the IT industry.
Having served with companies such as CA Technologies, FatWire Software (now part of Oracle), Con Edison and PowerServ, Tony and Charlie have extensive leadership and hands-on experience with all areas of IT including data center operations, systems engineering, applications development and support, partner and vendor relations, technical sales support, professional services, project management, consulting and customer experience.
TopCat works with a network of technology partners and provides IT advisory services ranging from high-level strategy and planning assessments all the way down to in-depth audits, and also develops and executes on projects arising from those advisory services. TopCat’s Charlie Ward is a PMI-certified Project Management Professional (PMP).
Beginning in 2020, TopCat also serves on the Technology For Business (TFB) committee within the Hauppauge Industrial Association (HIA). As co-directors of the Telecommunications and Cloud task forces, TopCat provides technology advisory services to HIA member companies. The HIA primarily serves the Long Island Innovation Park (one of the largest technology and industrial parks in the United States, second only to Silicon Valley).
Meet The Leadership Team
With over 25 years in the enterprise software industry, Tony has extensive leadership expertise in technical support and customer service, customer experience, contact center development, process reengineering, technology adoption and shared service insourcing.
Prior to co-founding TopCat Consulting Tony held positions of increasing responsibility at CA Technologies (formerly Computer Associates), the most recent being VP of Global Business Operations. In that role he was responsible for creating efficiencies throughout the organization by consolidating operations, creating new processes, and building out global contact centers, and providing world-class Customer Experience to CA’s customers.
Charlie Ward is a certified PMP with a broad IT leadership and hands-on background. His areas of expertise include Project Management, Systems Engineering, Applications Development, Professional Services, Technical Sales, Business Analysis and QA.
He served with CA Technologies, FatWire Software (now Oracle), PowerServ US, and Consolidated Edison of New York, with a proven change management and process development track record.
Charlie also has technical and project expertise in the energy industry and is a member of the IEEE Power and Energy Society. He is an accomplished musician, composer, and producer; he is both futurist and optimist.
TopCat’s extensive Partner network includes certified specialists in all IT areas. Together we provide you with the expertise and management that your IT assessments, audits and projects need and deserve.