Our approach is simple and customized to your business’ specific needs, regardless of where you are now on your Customer Experience journey.
When working with TopCat the first step is a free and confidential consultation on the present state of your Customer Service and Support operations, or on your planned or considered new start-up, merger, or acquisition. If after the free consultation you and TopCat both feel that there is fertile ground for working together, then TopCat will provide you with a proposal.
Key findings from the assessment are compiled in a confidential report, along with our recommendations. A knowledge transfer session follows, at which we present and discuss the findings and recommendations with you. We can then help you to formulate go-forward planning.
The recommendations are at your discretion to implement or not. TopCat can provide or facilitate the services recommended, or they can be addressed internally or by partners.,
Benefits
- Greater Revenue Growth
- Reduced Expenses
- Enhanced Business Reputation
- Enhanced Employee Experience
- Increased Employee Engagement
- Decreased Employee Turnover
- Happier & More Loyal Customers
- More Repeat Business
- More New Business Referrals