Customer Experience Services
Customer Experience Services
Customer Experience Services

Confidential Customer Experience Assessments with Recommendations

Assessment Package Includes:

  • Initial Consultation and Proposal
  • Assessment Plan and Scope of Work
  • Onsite Scope Confirmation and Kick-off Meeting
  • Onsite Discovery/Validation of Process, Technology & Culture
  • Development of Assessment Report and Recommendations
  • Onsite Presentation of Report & Recommendations

Customer Journey Map

Access the customer journey and identify and document all your customer touchpoints.

  • Pre-purchase touchpoints, Purchase touchpoints, Post-purchase touchpoints
  • Present state customer journey and Desired state customer journey

Voice of the Customer (VOC)

Customer Feedback Programs

  • Customer Satisfaction (CSAT)
  • Customer Effort Score
  • Net Promoter Score (NPS) 
  • Relationship Services

Process Improvement and Documentation

Continuous Process Improvement Plan:

  • Analyze Current Processes and Performance
  • Identify Opportunities for Improvement
  • Plan to Improve Processes
  • Measure Improvement
  • Document Master Process Catalog

TopCat is your independent reviewer for Customer Experience.

Let’s have a conversation.

Reduce Costs – Minimize Uncertainty – Simplify complexity – Gain Clarity on What’s possible – Increase peace of mind

Call or text CX to 631-202-0742 to learn moreis