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Confidential Customer Experience Assessments with Recommendations
Assessment Package Includes:
- Initial Consultation and Proposal
- Assessment Plan and Scope of Work
- Onsite Scope Confirmation and Kick-off Meeting
- Onsite Discovery/Validation of Process, Technology & Culture
- Development of Assessment Report and Recommendations
- Onsite Presentation of Report & Recommendations
Customer Journey Map
Access the customer journey and identify and document all your customer touchpoints.
- Pre-purchase touchpoints, Purchase touchpoints, Post-purchase touchpoints
- Present state customer journey and Desired state customer journey
Voice of the Customer (VOC)
Customer Feedback Programs
- Customer Satisfaction (CSAT)
- Customer Effort Score
- Net Promoter Score (NPS)
- Relationship Services
Process Improvement and Documentation
Continuous Process Improvement Plan:
- Analyze Current Processes and Performance
- Identify Opportunities for Improvement
- Plan to Improve Processes
- Measure Improvement
- Document Master Process Catalog
TopCat is your independent reviewer for Customer Experience.
Let’s have a conversation.
Reduce Costs – Minimize Uncertainty – Simplify complexity – Gain Clarity on What’s possible – Increase peace of mind
Call or text CX to 631-202-0742 to learn moreis