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Voice of the Customer (VOC) is exactly what it sounds like: listening to your customers.
Voice of the customer is the process of gathering and understanding customer feedback for the purpose of improving your products and/or services and customer experience.
Customer Satisfaction Surveys (CSAT)
Customer Effort Score (CES)
Relationship Surveys
Net Promoter Score (NPS)
User Groups and Communities
Voice of the Employee (VOE)
Employee Engagement
Rewards & Recognition
TopCat is your independent reviewer for Customer Experience.
Let’s have a conversation.
Reduce Costs – Minimize Uncertainty – Simplify complexity – Gain Clarity on What’s possible – Increase peace of mind
Call or text ENERGY to 631-202-0742 to learn more