Building from a free initial consultation, the TopCat Assessment is a confidential and unbiased review of the relevant processes, the technology tools used, and/or the culture in which your employees operate (Employee Experience is a key driver of Customer Experience).
It can cover all of these areas or be narrowed to a laser focus on specific topics, depending on your situation and objectives.
The Confidential Assessment also contains our expert and pragmatic recommendations on how you can improve your Customer Experiences.
The recommendations are at your discretion to implement or not. TopCat can provide or facilitate the services recommended, or they can be addressed internally or by partners.