Design and Launch Guidance
for Mergers & Acquisitions
Here’s a fact of life: companies sometimes merge, acquire other companies, or are themselves acquired.
When this happens one set of existing Customer Service & Support operations are being absorbed into another set of existing Customer Service & Support operations, and differences in process, technology, and culture pose significant risk of damages to customer experience and your bottom line.
TopCat helps you design and launch a well-orchestrated and cost-effective initiative to achieve a synergy of the best of both sets of operations while minimizing or eliminating potential disruptions to customer experience on either side.
We help you to navigate these always-interesting waters and achieve a combined Customer Service & Support operation that is better than the sum of the parts.