Culture is the third key pillar of a strong customer service and support foundation—supporting both Employee Experience and Customer Experience. 

TopCat provides customized workshops, coaching, training, and talent development to suit the needs of your business. 

We focus on the most sought-after soft skills for customer service and support professionals including team building, active listening, targeted verbal and written communication, and emotional intelligence. 

TopCat also provides support manager and support technician training, remote management, change management, and other talent development as needed.