Voice of the Customer (VOC)

Voice of the Customer (VOC) is exactly what it sounds like: listening to your customers. Voice of the customer is the process of gathering and understanding customer feedback for the purpose of improving your products and/or services and customer experience.

  • Customer Satisfaction Surveys (CSAT)
  • Customer Effort Score (CES)
  • Relationship Surveys
  • Net Promoter Score (NPS)
  • User Groups and Communities


Voice of the Employee (VOE)

  • Employee Engagement
  • Rewards & Recognition